1. About these terms
These Terms of Use govern your use of Flvo, a private meal-reflection journal, and its associated services. “Flvo,” “we,” and “us” refer to the app publisher identified in the App Store listing. Contact us at support.n7q4@flvoicemed.com. By affirmatively accepting these Terms and using the app, you agree to them. If you do not agree, do not continue using the service.
For an app obtained through Apple's App Store, the app license is also governed by Apple's Standard End User License Agreement, unless a valid custom license is supplied through the App Store. These Terms supplement that license for Flvo's services and do not replace Apple's applicable terms or mandatory consumer protections. Our Privacy Policy explains information handling.
2. Eligibility and access
You must be at least 18 and legally able to accept these Terms. Keep your device, account, and session secure and use accurate information when contacting us. Access to saved records and Coins is associated with the service account identified by your session. Different sign-in methods may identify different accounts; we do not promise that they are linked or share Coins.
Flvo stores account records with its services and keeps local copies and caches where needed. Access on a new installation or device depends on recovering the same account. A device-based session or app-generated identifier does not by itself guarantee recovery after reinstalling, resetting, or changing devices.
3. What Flvo does
Flvo lets you create meal reflections using photos, text, and optional audio; record feelings and fullness; and review your own history and journal summaries. The current app is not a public content platform and does not offer a public feed, comments, following, messaging, or public sharing.
Flvo provides personal journaling and general wellness information, not medical, nutritional, psychological, or emergency advice. It does not diagnose or treat a condition. Do not delay professional care because of an app summary. Contact an appropriate professional or emergency service when needed.
4. Your content and acceptable use
Your photos, recordings, notes, selections, and other material you create are user-generated content (“UGC”). You retain your ownership rights. You authorize only the processing reasonably needed to provide the features you request, such as transmitting selected content to Flvo services, storing account records and media, synchronizing available records, display, playback, and summaries. This is not permission for public distribution or advertising use of your private journal.
You are responsible for the content you create or submit. Only use content you own or have permission to use, obtain any permissions required to record other people, and avoid including unnecessary personal information about others.
- Do not create or submit content that is illegal, sexually exploits children, credibly threatens harm, incites violence, or infringes others' privacy or intellectual-property rights.
- Do not use support channels to harass people, send hate or abuse, impersonate others, distribute malicious material, or carry out fraud.
- Do not tamper with purchases, transaction verification, Coin balances, or app security; do not attempt to access someone else's information.
- Do not resell the service or use it in a way prohibited by applicable law or the app license.
Your journal is private rather than publicly distributed, but saved records and selected attachments are processed by Flvo services. Authorized access may be needed to deliver the service, resolve a support request, protect security, or meet legal obligations. There is no public feed or public-content moderation service. Report concerns or infringement involving material actually sent to us at support.n7q4@flvoicemed.com, with enough detail to identify the issue. Do not send unnecessary sensitive or unlawful copies. These provisions do not represent an in-app public moderation or blocking system.
5. Coins and Apple in-app purchases
Optional Coin packs are sold through Apple's in-app purchase system as consumable digital products. Each purchase is a one-time payment; Flvo does not currently offer an auto-renewing subscription. The wallet starts at zero. Purchase screens show the exact pack quantity and Apple's localized price before payment; there are no automatic Coin gifts or bonuses.
Coins are an app-only means of accessing specified creation features, not money, a deposit, a security, or a transferable payment instrument. They cannot be transferred to another user, sold, or exchanged for cash, except as required by law. Purchased Coins do not expire. You may purchase additional packs and make repeated confirmed spends.
The app displays the cost of an action before you confirm it. Currently, saving a new meal reflection and creating a listening set use Coins; editing existing reflections, playback, history, insights, and reminders do not. Failed validation or unsuccessful saving does not consume Coins. Deleting successfully saved content does not automatically return its spent Coins. Changes to future action prices will be displayed before confirmation and will not retroactively charge existing content.
Coins are credited only after Apple's transaction is verified and delivery is saved. Pending, cancelled, or failed payments do not grant Coins. If a completed purchase is not delivered, use Check Purchases and contact us with the transaction details; never send your Apple password or full payment-card details.
6. Wallet scope, refunds, and recovery
Coin balances and spending records are maintained by Flvo services for the account identified by your session. The app displays the service-provided balance and keeps pending purchase-recovery records on your device. Coins are not a standalone device wallet shared automatically by every sign-in method, and switching accounts does not transfer them.
Check Purchases can retry eligible undelivered transactions. Consumable purchases are not ordinary restorable products: this action does not recreate spent Coins or guarantee access to an account that cannot be recovered. Avoid making another purchase solely to resolve a missing delivery; contact support with the transaction details instead.
Apple processes payment and refund requests under its applicable rules. You can request eligible refunds through Apple’s Report a Problem service. Nothing in these Terms removes any refund, cancellation, warranty, or other consumer right required by law. Contact us if a purchase or paid feature does not work as described.
Refunded or revoked purchases may require an adjustment to the associated Coin entitlement under applicable law and payment rules. Signing out or deleting a journal item does not itself request a refund, reverse prior spending, or transfer Coins. Before deleting an account, contact support about unresolved purchases or unused paid value; mandatory consumer rights remain unaffected.
7. Third-party services and ownership
Your selected account provider, Apple’s App Store, Flvo’s hosting and storage providers, device services, and linked websites are provided under their own terms and privacy practices. Flvo is responsible for its own app and support, not for promising the availability of third-party services. The app's design, code, branding, and provided assets are owned by their respective rights holders. Your use is subject to the app license; your own UGC remains yours.
8. Availability, deletion, and service changes
Features may depend on device compatibility, permissions, storage, network availability, and Apple's services. We aim to keep Flvo usable, but do not guarantee uninterrupted or error-free operation or a particular outcome from your reflections.
You may request account deletion in Me → Settings → Delete account. The app submits the request to the account service and clears the active account’s local data after a successful response. Deletion is intended to remove the account and associated journal content, subject to necessary legal, security, and transaction-record retention described in the Privacy Policy. It does not delete your external account-provider identity or automatically request an Apple refund. Uninstalling or signing out does not itself delete service-held records. Backups and separately retained purchase records may follow their own retention cycles.
We may make reasonable changes for security, compatibility, or legal reasons. We will provide appropriate notice of material changes where practicable and required. If a paid feature or the service is discontinued, we will honor applicable consumer rights concerning undelivered purchases and unused paid value. We do not reserve a right to expire purchased Coins merely because they have not been used.
9. Responsibility and mandatory rights
You are responsible for choosing what to record and for protecting access to your device. To the extent permitted by law, Flvo is provided without a promise that it will meet every particular purpose or produce a health outcome. We are not responsible for losses arising solely from your misuse or events outside our reasonable control.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including applicable statutory warranties, consumer remedies, or liability for fraud or other protected matters. Applicable mandatory law and your legally protected access to courts remain unaffected. These Terms do not impose mandatory arbitration or waive class-action or statutory rights.
10. Updates and contact
The date above identifies this version. We may update these Terms and will communicate material changes through the app or another appropriate means. Where required, we will request renewed acceptance; changes do not retroactively remove accrued mandatory rights. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful.
For questions about these Terms, purchases, content concerns, or the service, email support.n7q4@flvoicemed.com.